Help and support during the festive season

Help and support during this festive season

25, 26, 28 December 2020 and 1 January 2021:

Two Saints (Mental Health support) – 10:00-22:00 on 25, 26, 28 December 2020 and 1 January 2021

Call 01983 520168 or visit Wellbeing Centre, 7 High Street, Newport, PO30 1SS

 

Cruse Bereavement (Bereavement support) – 24 hours on 25, 26, 28 December 2020 and 1 January 2021

Call 01983 523 030 or email isleofwight@cruse.org.uk

 

NHS urgent mental health helplines are for people of all ages24 hours on 25, 26, 28 December 2020 and 1 January 2021

Call Isle of Wight NHS Trust – 111, select the Mental Health option

 

Mountbatten Keep Connected Helpline24 hours on 25, 26, 28 December 2020 and 1 January 2021

Call: 01983 217297

 

Chillerton & Gatcombe Parish Council (support for residents of the parish) – 7:00-16:00 on 25, 26, 28 December 2020 and 1 January 2021

Call 1983721382

 

East Cowes and Whippingham Support Hub9:00-18:00 on 25, 26, 28 December 2020 and 1 January 2021

Referrals through the IW Council Helpline: 1983 823600

 

Bembridge Support Line (for Bembridge only) – 9:00-17:00 on 25, 26, 28 December 2020 and 1 January 2021

Call 07724 401 443

 

Aspire Ryde (for Ryde and Binstead, St. Helen’s, Seaview and Nettlestone, Haven Street and Ashey, Fishbourne, Wootton Bridge) – 9:00-16:00 on 25, 26, 28 December 2020 and 1 January 2021

Call helpline 01983 716020

 

Bay Hub (Sandown, Lake, Shanklin, Newchurch) – 9:00-17:00 on 25, 26, 28 December 2020 and 1 January 2021

Referrals through the IW Council Helpline: 1983 823600

 

Arreton Parish Hub10:00-16:00 on 25, 26, 28 December 2020 and 1 January 2021

 07973 323560

 

West Wight Hub (Totland, Freshwater, Yarmouth, Thorley and Wellow)

25 December 2020 – Closed

26 December 2020 – 9:00-17:00

28 December 2020 – 9:30-12:30

1 January 2021 – Closed

Call 1983752168 or email Help@westwight.org.uk

 

Hampshire & IOW Children & Young People’s Crisis Line15:00-20:30 on 28 December 2020. Closed on 25 and 26 December 2020 and 1 January 2021

 

 

23 December 2020 to 8 January 2021

Ventnor Hub – Monday to Friday 9.00 -16.00 (except Christmas Day, Boxing Day and New Year’s Day)

Contact: 01983 853775, 01983 857848 or help@ventnortowncouncil.org.uk

Support: Delivering prescriptions, shopping and making phone calls to the vulnerable. Referring people to Baby Box IoW & Ventnor Community Foodbank as required.

 

East Cowes and Whippingham Support Hub – Monday to Friday 9:00-18:00

Contact: Referrals through the IW Council Helpline: 1983 823600

Support: Shopping/prescriptions collections/deliveries. Telephone welfare checks and support if needed.

 

Cowes/Northwood/Gurnard Hub – 14:30 -17:00 Monday to Friday except 25, 26, 28 December 2020 and 1 January 2021 when Hub will be closed.

Contact: Referrals through the IW Council Helpline: 1983 823600

Support: Welfare phone calls with a friendly person for anyone feeling lonely or isolated in the Cowes/Northwood/Gurnard area, shopping and medication/prescriptions

Independent Arts – The Creative Hub will be open 29th, 30th and 31st December.

Contact: 01983 822437 or info@independentarts.org.uk

Support: Community sessions offering creativity as a means to reduce social isolation and improve health and wellbeing. Christmas based versions of our normal zoom sessions including Christmas crafts and Sing About – all details to be found on our website.

Website: www.independentarts.org.uk

 

Carers IW – Open every day except Bank Holidays.

Telephone support – Monday to Friday 8:00 to 20:00 excluding Bank Holidays.

Contact: 01983533173 or elizabethm@carersiw.org.uk

Support: Support for adult unpaid carers of adults on the Isle of Wight.

Website: www.carersiw.org.uk

 

People Matter IW – Open until 16:00 on 24 December 2020 and will re-open on Monday, 4 January 2021.

Contact: 01983 241494 or terribaker@peoplematteriw.org

Support: Support to stay living independently at home, Brokerage Support Service – helps you find a Carer or support if you are self-funding, PAREs finds you a Carer who you choose without employing them.

Website: www.peoplematteriw.org

 

Pan Together – The community centre will be closed from 21 December 2020 to 4 January 2021.

Contact: 01983 248170 or enquiries@pantogether.org.uk

Support: Hot home-delivered lunches each weekday at £5 per meal, prescription collections/deliveries and help with essential shopping – Pan, Pan Meadows and Barton in East Newport.

 

YMCA Young Carers Service – Closed from 22 December 2020 to 4 January 2021.

Contact: 01983 861071 or iowyoungcarers@ymca-fg.org

Support: Tiered support to young people age 5 – 18 years with caring responsibilities in the home to a family member. 1:1 support Respite activities Signposting and referrals to beneficial support services.

Website: www.ymca-fg.org

 

Sight for Wight – Closed from 13:00 on 18 December 2020 to 9:00 on 4 January 2020 but telephone messages will be monitored every day.

Contact: 01983522205 or enquiries@iwsb.org.uk

Support: Support advice and help for visually impaired people. Please note that rehabilitation services are provided by Action on Hearing Loss

Website: www.sightforwight.org.uk

 

Barnardo’s IOW Family Centres:

East Newport (01983 529208) and Ryde (01983617617) are open every day except Bank Holidays.

Sandown Centre (01983 408718) open on 30 & 31st December 2020

Contact: 01983 529208/ 617617/ 408718 or iowfamilycentres@barnardos.org.uk

Support: Phones will be open to receive requests for support or signposting. Workers will be available to call and offer individualised support if needed. Advice, guidance and parenting support (0-19 years).

 

West Wight Men In Sheds – Closed on 25th 28th December 2020 & 1st January 2021. But online support available to members if required on these dates.

Contact: 01983 897352 or men@westwightshed.org

Support: Tackling loneliness and isolation; mental health support; meeting place, workshop.  Volunteer check in, online support if required (Members only)

Website: https://www.westwightshed.org

 

Victim Support – Please see website for updated opening hours.

Contact: 0808 178 1641 or hub.hiow@victimsupport.org.uk

Support: Free and confidential telephone and face-to-face support to victims of crime, with services for domestic abuse, serious crime, and children and young people. Support remains in place 24/7.

Website: http://hampshireiowvictimcare.co.uk/

 

Bembridge Support Line (for Bembridge only)

Contact: 07724 401 443

Support: Signposting and information only.

 

Aspire Ryde – Please see website for updated opening hours.

Contact: 01983 716020 (Local Helpline) or info@aspireryde.org.uk

Support: Community Hub. Mental health support. Free food stand. Advice centre. Play facilities. Support groups. Community space. Gardening. Woodwork. Creative Hub.  Food hampers and toys for families in need winter warmer packs for older people Christmas Day meal delivery. Befriending service. 

Website: www.aspireryde.org.uk

 

Wessex Cancer Trust Isle of Wight Cancer Wellbeing Centre – Cancer helpline and all services will be in operation every day except 25 – 28 December 2020 and 1 January 2021.

Contact: 01983524186 or isleofwight@wessexcancer.org.uk

Support: Our cancer helpline is open Tue-Fri 10:00 to 15:00 and offers advice about cancer, befriending, counselling, psychotherapy, reiki, meditation all remotely currently. All free of charge. Advice on cross Solent travel for cancer patients including reduced ferry fares, reclaiming ferry fares, free parking in Cowes and access to our Daisy Buses which offer free of charge transport for cancer patients attending appointments at Southampton General Hospital or the QA, Portsmouth.   We will run a number of events this festive season including our big raffle, drive in cinema and many, many more. Have a look at the website for more details.

Website: www.wessexcancer.org.uk/support-services/support-centres/

 

Hampshire & IOW Children & Young People’s Crisis Line – Monday to Thursday, 15:00 to 20:30 every week over Christmas period. 

Contact: 0300 303 1590 CYP Crisis Line or cypcrisisline@easthantsmind.org

Support: Telephone support for young people ages 11-17yrs living in Hampshire and IOW. One-to-one confidential, emotional support and a safe space to talk. Crisis de-escalation and mindfulness techniques for managing mental health. Advice on healthy coping skills and resources. Tips and tools to promote good mental health and wellbeing. Signposting to other support available and useful apps and websites. Signposting for parents.

Website: www.easthantsmind.org/cyp-crisis-line/

 

Arreton Parish Hub – We are normally available Monday to Saturday 9:00 to 18:00 but on the 25, 26, 28 December 2020 and 1 January 2021 that will be from 10:00 until 16:00.

Contact: Cllr Simon Dodson – 07973 323560

Support: We will be available to collect prescriptions from pharmacies, depending on opening hours.

 

West Wight Hub – Mondays, Wednesdays and Fridays – 9:30 to 12:30. Closed on 25 December 2020 and 1 January 2021.

Contact: 01983752168 or Help@westwight.org.uk

Support: We will be offering our usual services of prescription deliveries (Mon, Wed, Fri) phone support and hot meal deliveries (Mon, Wed, Fri). 

Website: https://westwight.org.uk/

 

Bay Hub – 9:00-17:00, 7-day support.

Contact: Referrals through the IW Council Helpline: 1983 823600

Support: Pick up/drop off shopping, walk pets, pick up/drop off meds, and provide some welfare by phone service.

 

 

National Helplines and Listening Services:

 

Samaritans: Call 116 123 (24/7 FREE) 

If you need someone to talk to, we listen. We won’t judge or tell you what to do. Whatever you’re going through, call us free any time, from any phone, on 116 123.

 

SANEline – 0300 304 7000

If you’re experiencing a mental health problem or supporting someone else, you can call SANEline on 0300 304 7000 (4.30pm–10.30pm every day).

 

The Mix – 0808 808 4994

If you’re under 25, you can call The Mix on 0808 808 4994 (Sunday-Friday 2pm–11pm)

 

Papyrus HOPELINEUK – 0800 068 4141

If you’re under 35 and struggling with suicidal feelings, or concerned about a young person who might be struggling, you can call Papyrus HOPELINEUK on 0800 068 4141 (weekdays 10am-10pm, weekends 2pm-10pm and bank holidays 2pm–10pm), email pat@papyrus-uk.org  or text 07786 209 697

 

ChildLine – 0800 1111

Free, confidential support from a Childline counsellor about anything you want to. You can talk to Childline from 7:30am-3:30am every day, either online, by calling 0800 1111 or by sending a message from our website https://www.childline.org.uk/somethings-not-right

 

Age UK – Advice Line: 0800 169 6565

8am to 7pm every day – for information on keeping well during the winter, as well as information on topics such as benefits and care. Also, if an older person needs a little extra help with something.

 

Age UK – The Silver Line Helpline: 0800 4 70 80 90

24 hours every day – for older people who need a chat, friendship, advice or information.

 

Campaign Against Living Miserably (CALM) – 0800 58 58 58

If you identify as male, you can call the Campaign Against Living Miserably (CALM) on 0800 58 58 58 (5pm–midnight every day).

 

Switchboard- 0300 330 0630

If you identify as gay, lesbian, bisexual or transgender, you can call Switchboard on 0300 330 0630 (10am–10pm every day), email chris@switchboard.lgbt  or use their webchat service. Phone operators all identify as LGBT+.

 

Shout – Crisis Text Line: Text SHOUT to 85258 

Shout is an affiliate of Crisis Text Line® in the UK that provides free, confidential support, 24/7 via text.

 

Red Cross National Coronavirus Helpline – 0808 196 3651

The helpline is available to anyone for emotional support as well as to request the delivery of prescriptions and food supplies.

 

Helplines Partnership website has a directory of UK helplines: https://helplines.org/helplines/

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